App Terms and Conditions for Users

Last updated 28 October 2024

1. OVERVIEW

Welcome to Bella App Pty Ltd ABN 39 677 991 061 ("Bella", "Bella App", our, we or us), your go-to platform for discovering beauty services. These Terms & Conditions ("User Terms") govern your use of Bella’s services and platform. By accessing or using Bella, you agree to these User Terms.

For enquiries about these User Terms, please contact us at hello@bellaapp.au

2. OUR SERVICES

2.1 Platform Access: Bella provides a digital platform where users can explore, book, and review services offered by beauty and wellness businesses.

2.2 Third-Party Services: Bella acts as an intermediary to connect users with businesses. The services booked through the platform are provided by third-party businesses, not by Bella.

2.3 No Guarantees: While we strive to ensure the availability and accuracy of information, Bella does not guarantee uninterrupted access to the platform or the quality of third-party services.

3. CREATING AN ACCOUNT

3.1 Account Requirements: You must be at least 16 years old to create an account.

3.2 Accuracy of Information: You agree to provide accurate and up-to-date information during registration and to keep it current.

3.3 Security: You are responsible for safeguarding your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorised use.

4. BOOKING A SERVICE

4.1 Booking Process: When you book a service found through Bella, you enter into a direct agreement with the service provider.

4.2 Payment: Payment terms and conditions, including refunds and cancellations, are determined by the individual service provider. Bella may process payments on behalf of providers but is not liable for disputes regarding these payments.

4.3 User Responsibilities: Ensure you read and understand the terms set by the service provider before booking.

5. USER CONDUCT

You agree not to:

• Use the platform for unlawful purposes.

• Post or share inappropriate, offensive, or misleading content.

• Interfere with the functionality of the platform or other users' experiences.

6. INTELLECTUAL PROPERTY

6.1 Ownership: Bella owns or licenses all intellectual property on the platform, including designs, features, and content.

6.2 Limited License: Users are granted a non-exclusive, revocable, non-transferable right to access and use the platform for personal, non-commercial purposes.

6.3 Restrictions: Users may not reproduce, distribute, or modify Bella’s content without written consent.

7. Disclaimers and Liability

7.1 Platform Availability: Bella strives for 24/7 platform access but does not guarantee uninterrupted service.

7.2 Third-Party Services: Bella is not liable for issues arising from services provided by third-party businesses.

7.3 Limitation of Liability: To the maximum extent permitted by law, Bella’s liability is limited to resupplying services or the value of services purchased through the platform.

8. PRIVACY

Your personal information will be handled in accordance with Bella’s Privacy Policy, which outlines how we collect, store, and use data.

9. CHANGES TO TERMS

Bella reserves the right to update these User Terms at any time. Users will be notified of significant changes, and continued use of the platform indicates acceptance of the revised User Terms.

10. TERMINATION

Bella may suspend or terminate your account for breaches of these User Terms. You may also terminate your account at any time by contacting support@bellaapp.au

11. GOVERNING LAW

These User Terms are governed by the laws of New South Wales, Australia, and any disputes shall be resolved in accordance with these laws.

12. FEEDBACK AND CONTACT

We value your feedback! For questions, suggestions, or support, please contact hello@bellaapp.au

App Terms and Conditions for Business Listings

Last updated 28 October 2024

1. OVERVIEW

Welcome to Bella App Pty Ltd ABN 39 677 991 061 ("Bella", "Bella App", our, we or us), your go-to platform for discovering beauty services. These Terms & Conditions ("Business Terms") govern your use of Bella’s platform and services, including business listings created and displayed on our app or website. By accessing or interacting with our platform, you agree to these Business Terms.

2. BUSINESS LISTINGS

2.1 Source of Information
Bella may create business profiles based on:

• Publicly available information (e.g., websites, directories, or public records).

• User-generated contributions, such as reviews, ratings, or recommendations.

2.2 Purpose of Listings
The purpose of these listings is to enhance user experience by providing accurate and comprehensive information about beauty and wellness services in an area.

3. BUSINESS RIGHTS

3.1 Claim Your Listing
If your business has been listed on Bella, you may claim ownership by following these steps:

1. Visit the profile page of your business on the Bella app.

2. Click the "Claim This Business" button.

3. Submit proof of ownership or authorisation (e.g., business registration documents or contact verification).

3.2 EDIT YOUR LISTING

Claimed businesses can update or correct their information at any time, including:

• Business name, address, phone number, and email.

• Service offerings, hours of operation, and pricing.

3.3 DISPUTE A LISTING

If you believe your business has been inaccurately listed or wish to have it removed, you can file a dispute by:

1. Contacting Bella Support at support@bella.com.

2. Providing your business details and the reason for the dispute.

3. Bella will respond within 10 business days to address your concern.

4. RESPONSIBILITIES OF BELLA

4.1 Accuracy of Information
While Bella strives to maintain accurate listings, we rely on external sources. Bella does not guarantee the accuracy or completeness of the information displayed.

4.2 Content Moderation
Bella reserves the right to edit or remove content that violates these Business Terms or applicable laws.

4.3 Notification of Changes
If your business listing is updated by Bella or a user, we will notify the listed contact to ensure transparency and allow for corrections.

5. USER-GENERATED CONTENT

Bella is not responsible for the content added by users (e.g., reviews or photos). However, Bella moderates user contributions to prevent harmful or inappropriate content.

6. LEGAL DISCLAIMER

6.1 Permission to Display
By listing businesses, Bella operates under fair-use principles, using data from publicly available sources or user submissions. Bella does not require explicit consent for such listings unless mandated by regional laws.

6.2 Right to Remove Listings
Bella reserves the right to remove or modify listings at its discretion, particularly in cases of legal disputes or violations of Bella’s policies.

7. Limitation of Liability

Bella is not liable for:

• Losses or damages arising from inaccuracies in business listings.

• User decisions based on information provided through the platform.

8. COMPLIANCE WITH DATA PRIVACY LAWS

Bella complies with applicable data privacy regulations, when collecting, storing, and displaying business information.

9. AMENDMENTS TO TERMS

Bella may update these Business Terms periodically. Businesses will be notified of significant changes through email or app notifications.

10. CONTACT US

For questions, disputes, or feedback, contact Bella Support:

• Email: support@bella.com